Frequently Asked Questions

Yes. We offer free shipping on all orders within the United States. It’s part of making your experience with VIVIA NEW YORK as effortless as possible, from finding something you love to receiving it at your door.

We aim to process and ship your order as quickly as possible, typically within 24 hours. Once your order has been shipped, you'll receive a confirmation email with your tracking information. You can also follow your shipment through our Track Your Order page.

Yes. Once your order has been shipped, you'll receive a confirmation email with your tracking information. You can also follow your shipment through our Track Your Order page using your order number and email address.

Occasionally, circumstances such as weather, carrier delays, or high seasonal demand may affect delivery times. We recommend checking your tracking information for the latest available updates. If you need any assistance, feel free to contact us at support@vivianewyork.com

Yes. Once your order has been placed successfully, you'll receive a confirmation email with your order details. If you don't see it in your inbox, we recommend checking your spam or junk folder.

We aim to process orders as quickly as possible, so please contact us at support@vivianewyork.com as soon as possible if you'd like to make a change or cancel your order. If your order hasn't been processed yet, we'll do our best to accommodate your request.

Please contact us at support@vivianewyork.com as soon as possible. If your order hasn't been processed or shipped yet, we'll do our best to update the shipping address before it leaves our facility.

Yes. We want you to feel confident shopping with VIVIA NEW YORK. If you're not completely satisfied with your purchase, you can request a return within 30 days of receiving your order. To start a return, please contact us at support@vivianewyork.com. Items must meet the conditions outlined in our Refund Policy.

To be eligible for a return, items must be unworn, undamaged, and returned in their original condition. Please refer to our Refund Policy for the complete return conditions and any applicable exceptions.

Once your return has been received and inspected, we'll notify you of the status of your refund. If approved, your refund will be issued to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or payment provider.

We're sorry if your item arrived damaged. Please contact us at support@vivianewyork.com as soon as possible and include a clear photo of the item and your order number. Our customer care team will review the issue and help find an appropriate solution.

To find the right fit, please refer to the size guide available on each product page. We recommend checking the measurements carefully, as sizing may vary between styles. If you need any help choosing the right size, feel free to contact us at support@vivianewyork.com — our customer care team will be happy to assist you.

If you're between sizes, we recommend checking the measurements in the size guide on the product page, as the fit may vary between styles. If you're still unsure, feel free to contact us at support@vivianewyork.com — our customer care team will be happy to help you find the right fit.

If you'd like a different size, please return your original item in accordance with our Refund Policy and place a new order for your preferred size.

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. Available payment options will be displayed at checkout.

Yes. Your payment information is processed securely through our trusted payment providers. VIVIA NEW YORK does not store your full payment details. You can shop with confidence knowing that your payment information is handled securely throughout the checkout process.

We don't charge any hidden fees. Any applicable costs will be clearly displayed during checkout before you complete your purchase.